You just got into an accident; now what do you do? – We hope that everyone is ok from the accident and we don’t want you to have to worry about a thing! As soon as you contact us, our team members will assist you every step of the way. We have over 40 years of collision repair experience and as your Certified Collision Care Provider, we will work with your auto insurance company to make sure that your vehicle is repaired safely and properly returned to pre-accident condition.
Steps to take in the event of an accident:
In our over thirty years of business, it has become apparent to us that even good drivers can find themselves in the wrong place at the wrong time. In order to look out for the wellbeing of our customers as best we can, we have compiled the following guide of important steps to take in the immediate aftermath of an accident should you find yourself in this unfortunate situation.
- If your car is driveable and you are not seriously injured, the first thing you should do is move it to the shoulder of the road safely and cautiously. If you find that your vehicle is not in driveable condition, it is best to turn on your hazards to signal to other drivers that your car will not be moving any time soon.
- After moving your car to the side of the road, you can exit the vehicle when it is safe to do so. If anyone needs medical attention, contact 911. If no one is hurt, you can still contact the police in order to see if an officer needs to be present. If your car is not driveable, contact your insurance company in order to set up Roadside Assistance.
- It is a good idea to record the scene of the accident and damage to the vehicles with a camera. Note the time of day and driving conditions.
- In your exchange with other drivers involved in the accident, it is important to avoid divulging your policy limit or admitting any sort of fault. Terms such as “I am sorry” may indicate fault and can possibly be used against you at a later date.
- Collect the following information:
- Names, phone numbers, addresses and email addresses of all occupants and witnesses
- Company name, policy number and phone number for other insurance companies
- If emergency services respond: police report number, phone number, officer name and badge number, etc
- Finally, call your insurance company immediately following the accident to begin the claims process. You will likely receive a follow up with someone at your insurance company within 24 hours.
- You have to option to go to whichever repair shop you choose. An insurance company cannot require you to go to any particular repair shop.
- Sometimes repair estimates are different and just because a price is lower/higher, it may not include all of the necessary work, some damage may have been missed, and some shops work for higher/lower labor rates. If you’re not sure why one estimate is different from another, please ask us and we would be happy to explain it to you.
- Choose a shop that has trained certified technicians, proper equipment, and stands behind their work.